Help & Custom Order Guide

Custom Dress Order & Measurement Guide

At Kateprom, every dress can be tailored to your unique measurements, preferred color, or custom style. Follow this step-by-step guide to place your custom order smoothly.

1. How to Order Custom Sizing & Custom Colors

Ordering a tailored fit or customized color is easy and comes at no additional cost for most designs. Follow these simple steps:

1
Select Options: On the product page, choose "Custom Size" and/or "Custom Color" from the size and color variant dropdowns.
2
Add to Cart: Click Add to Cart, then navigate to your cart.
Adding custom size dress to cart at Kateprom
3
Leave an Order Note: In your shopping cart, locate the Order Note box. Enter your specific measurements, custom color name or number, and any special requests.
Entering custom measurements in the shopping cart order note

Measurements to Include (in inches or cm):

You can copy and paste this list directly into your Order Note:

  • Bust: _____ inches / cm
  • Waist: _____ inches / cm
  • Hips: _____ inches / cm
  • Hollow to Floor (Collarbone to floor): _____ inches / cm
  • Height (Barefoot, head to toe): _____ inches / cm
  • Heel Height: _____ inches / cm (optional)
  • Event Date: _________________

Need Measurement Help or Color Inspiration?

Check our detailed tutorials and fabric shade swatches before placing your order:

2. Custom Style & Design Modifications

Looking to alter a neckline, add sleeves, combine elements from different dresses, or bring a custom sketch to life? We specialize in custom style dressmaking!

  • Complimentary Adjustments: In most cases, style modifications and customizations come with no extra charges.
  • Send Reference Images: Have pictures or inspiration photos? Share them with our team, and our master tailors will confirm feasibility and details.
  • Hassle-Free Assistance: If you find it challenging to enter details online, simply email us your requirements, measurements, and photos—we will organize everything for your order.

3. Confirmation & Customer Support

After your custom order is submitted, our dedicated customer service team will send you an email confirmation to review and double-check all measurements and design specifics prior to tailoring.

Have questions or need assistance?

Customer Service Email: kateprom.service@gmail.com or kateprom@outlook.com

Online Inquiry: Visit our Contact Us page