256-Bit SSL Security

Bank-level encryption protects your personal information and transactions at all times.

Zero Card Storage

Payment information is routed directly through certified gateways and never stored on our servers.

Confidential Data

We never sell, rent, or trade your personal details, email address, or order information to third parties.

1. Information We Collect

When you visit, browse, or place an order on Kateprom.com, we collect essential information required to fulfill your order and provide customer support:

• Order & Contact Details: Name, shipping address, billing address, phone number, and email address.
• Custom Dress Specifications: Exact body measurements (bust, waist, hips, hollow to floor, height), color selections, event dates, and tailoring notes.
• Technical & Browsing Data: IP address, device type, and browsing interactions used strictly to optimize site performance and prevent fraud.

2. How We Protect Your Information

All sensitive communications and transactions are conducted over encrypted Secure Socket Layer (SSL) channels. Payment processing is handled exclusively through PCI-DSS compliant providers (including PayPal and certified credit card networks). Kateprom personnel never have visibility into your full card numbers or sensitive credentials.

3. Product Accuracy, Colors & Pricing

We take great care to display our gowns, silhouettes, and fabric colors with the highest fidelity. However, because color calibration varies across monitors and mobile screens, subtle shade differences may occur. We invite you to view our Fabric Color Chart for swatches and fabric texture guides.

Product prices and availability are subject to change without prior notice.

4. User Submissions & Feedback

Any comments, styling ideas, customer reviews, or photo submissions shared with Kateprom remain our property for promotional and customer-showcase purposes. We request that all user submissions remain respectful, lawful, and free from infringing materials.

5. International Customs, Taxes & Duties

Kateprom ships dresses worldwide. Customers are responsible for any applicable import duties, customs tariffs, or local government fees assessed upon arrival in your destination country. Please consult your local customs agency for information regarding import thresholds.

Payment Policy Shipping Policy Return Policy FAQ