Shipping & Delivery Policy

Global Express Fulfillment

Worldwide Shipping & Delivery Policy

We partner with premier global couriers to deliver your dream dress swiftly and safely to your doorstep, anywhere in the world.

How We Calculate Delivery

Total Delivery Time = Tailoring Time + Shipping Transit Time

Because our prom, homecoming, and evening gowns are handcrafted upon order confirmation, time is allocated to artisan tailoring, hand-beading, and multi-point quality control before express dispatch.

Shipping Options & Estimated Turnaround

Choose the shipping service that aligns best with your event timeline:

Service Option Rate Tailoring Time Transit Time Total Delivery Time
Standard Express Shipping $28 USD 10–18 business days 3–7 business days 15–25 business days
Rush Order Expedited Shipping $45 USD 5–10 business days (Prioritized) 3–5 business days 10–15 business days

Have an urgent event date? Please specify your exact event date in the Order Note box in your cart so our workshop team can prioritize cutting and tailoring for you.

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Trusted Global Couriers

We ship worldwide using top-tier international couriers including DHL, FedEx, UPS, DPD, TNT, and EMS.

If your destination country is not listed at checkout, please contact our team to arrange a custom shipping route.

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Live Tracking Updates

As soon as your dress is packaged and dispatched, you will receive an automated shipping confirmation email with:

  • Assigned courier name
  • Official tracking number
  • Direct link to track delivery progress in real time

Important Shipping Guidelines

Physical Street Address Required

Because formal gowns are high-value parcels requiring carrier signature, we strongly advise providing a physical residential or commercial street address. P.O. Box deliveries often face carrier delays or restrictions.

Military Addresses (APO / FPO)

Military addresses are delivered via EMS/Postal services. Please note that transit to military bases typically takes approximately 15 to 30 days.

Customs, Duties & Brazil CPF Requirement

International orders may be subject to customs duties, import taxes, or clearance fees assessed by the destination country's government.

Notice for Customers in Brazil: Brazilian customs regulations require an 11-digit CPF (Cadastro de Pessoas FΓ­sicas) number for package clearance. Please include your CPF in your order note or contact us immediately after ordering.

Explore Related Store Policies

Review our returns, payments, and customer care resources:

Have questions regarding shipping status or international delivery?

Our fulfillment team is here to assist. Email us at kateprom.service@gmail.com or kateprom@outlook.com.