Shipping & Delivery Policy
Worldwide Shipping & Delivery Policy
We partner with premier global couriers to deliver your dream dress swiftly and safely to your doorstep, anywhere in the world.
Total Delivery Time = Tailoring Time + Shipping Transit Time
Because our prom, homecoming, and evening gowns are handcrafted upon order confirmation, time is allocated to artisan tailoring, hand-beading, and multi-point quality control before express dispatch.
Shipping Options & Estimated Turnaround
Choose the shipping service that aligns best with your event timeline:
| Service Option | Rate | Tailoring Time | Transit Time | Total Delivery Time |
|---|---|---|---|---|
| Standard Express Shipping | $28 USD | 10β18 business days | 3β7 business days | 15β25 business days |
| Rush Order Expedited Shipping | $45 USD | 5β10 business days (Prioritized) | 3β5 business days | 10β15 business days |
Have an urgent event date? Please specify your exact event date in the Order Note box in your cart so our workshop team can prioritize cutting and tailoring for you.
Trusted Global Couriers
We ship worldwide using top-tier international couriers including DHL, FedEx, UPS, DPD, TNT, and EMS.
If your destination country is not listed at checkout, please contact our team to arrange a custom shipping route.
Live Tracking Updates
As soon as your dress is packaged and dispatched, you will receive an automated shipping confirmation email with:
- Assigned courier name
- Official tracking number
- Direct link to track delivery progress in real time
Important Shipping Guidelines
Physical Street Address Required
Because formal gowns are high-value parcels requiring carrier signature, we strongly advise providing a physical residential or commercial street address. P.O. Box deliveries often face carrier delays or restrictions.
Military Addresses (APO / FPO)
Military addresses are delivered via EMS/Postal services. Please note that transit to military bases typically takes approximately 15 to 30 days.
Customs, Duties & Brazil CPF Requirement
International orders may be subject to customs duties, import taxes, or clearance fees assessed by the destination country's government.
Notice for Customers in Brazil: Brazilian customs regulations require an 11-digit CPF (Cadastro de Pessoas FΓsicas) number for package clearance. Please include your CPF in your order note or contact us immediately after ordering.
Explore Related Store Policies
Review our returns, payments, and customer care resources:
Have questions regarding shipping status or international delivery?
Our fulfillment team is here to assist. Email us at kateprom.service@gmail.com or kateprom@outlook.com.