Contact Us | Customer Care & Styling Support

We're Here to Help

Contact Customer Care & Styling Support

Have questions about dress sizing, made-to-measure tailoring, delivery timelines, or custom colors? Reach out to our dedicated styling and support team below.

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Email Customer Care

Direct email assistance for orders, returns, and fit verification:

kateprom.service@gmail.com

kateprom@outlook.com

Typical reply time: Within 24 hours on business days.

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Custom Dress Consultations

Looking to alter a neckline, add sleeves, or match a specific wedding or gala color swatch? Email us your inspiration photos for a free tailor review.

Remember to include your event date in your message.

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Social Community

Follow us for customer real photos, prom trend alerts, and announcements:

facebook.com/katepromofficial

Looking for Fast Answers?

Check our self-service guides for immediate answers to common questions:

Send Us an Online Message

Fill out the form below and our team will get back to you promptly: